iCafe – Cafeteria Management Solution for Multi - Tenant Facilities
Background and overview of the solution
- Most of the Common area Cafeteria’s are managed Manually..
- All the records are stored manually
- The authentication of the User / Employee is using the Canteen Coupons (this leads to misuse)
- There is always a discrepancy / dispute between the Cafeteria Vendor as well as the owner due to the amount of Usage.
- The Organization has to believe on the Cafeteria Vendor on the usage to settle their bills.
Solution Offerings
For Facility Management Organization- To have audit ability of orders / Transactions.
- To promote use of single smart card for multiple operations. (like access control, time attendance, etc.)
- To eliminates manual effort of HR in Cafeteria Management.
- To minimizes risks related to handling of cash.
- To enable effective management of Cafeteria operations.
- To itemize reports of meals served at Cafeteria.
- To have independent and transparent report of business operations.
- To have enhanced user experience and easy to use.
- Elimination of Cash Transactions.
- Have access to Cafeteria related expenses.
Facility Management Organization
Facility Management Organization is a Super user of the system & has all the authorities of control.
The function of the Facility Owner (Super Admin User) is :- Registration of Cafeteria vendors & employees.
- Assignment of validity to vendor. Suspension or blocking of the user.
- Sending notification to Vendors / Employees on
- Registration
- Expiry of validity
- Purchases
- Minimum balance. Added / update balance of employee.
Cafeteria Vendors
- Facility Owners will ease space to Cafeteria vendors with a defined Validity.
- Vendor is the owner/manager of the cafeteria and who is responsible to serve employees in a cafeteria.
- Vendor handles all the transactions of the employee which include include card transactions or cash transactions.
- Vendor offers various menu/items to an employee, which was Pre-defined with price and taxes.
- Vendor can also create sub users(role based) for Operation.
Operation at the Counter
The Employee arrives at the Counter, the operation can happen in 2 ways :
Option 1 : In case of ‘Self Order Screen’ using KIOSK, Employee selects the Menu, Authentication by using Card & the Bill gets generated.
Option 2 : In case the Screen is operated by the Vendor, Vendor selects the Menu & creates Bill on Authentication of the Employee Card
Order Management
- Token gets generated once the Order is placed (either by the Employee using ‘Self Order Screen’ OR by the Vendor User.
- The Vendor can also have a display which will display the ready Orders as per the Token Numbers.
- There is s facility to Cancel the placed Order (reverse the Order) & also send notification in this regards.
- RFID Card based : Authentication using HID Proximity, HID iClass, Mifare & Desfire technology Cards.
- ePurse is also possible using Smart Cards
- Non Card based
iCafe – Key Features
- Cafeteria Order Processing : Provides the users with an easy to use interface for selecting food items.
- User Debit Management Process : Set day Expense limit a user is entitled to spend.
- Cafeteria Menu Management : Allows Cafeteria manager and Cafeteria operator to manage the Master Menu and Today’s Menu of the food items.
- Host List Management : To block the usage of a card that has been reported stolen or lost. Auto disabling the card due to non usage over a specified period to safeguard against misuse for the user.
- Reports : Comprehensive reporting to get MIS reports as required by the Cafeteria Manager, Cafeteria Vendor, Premise Owner & User / Organization wise Reports.